Refund policy

Refund & Return Policy

Last updated: 18 October 2024

At Dar Al Hayat Trading LLC, we strive to ensure that all our customers are satisfied with their purchases.

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### 1. No Returns or Exchanges

All sales are final.
We do not accept returns or exchanges once the order has been delivered and received by the customer.

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### 2. Exceptions (Damaged or Incorrect Items)

We only accept returns or replacements in the following cases:
- The item received is damaged
- The item received is incorrect

To request a replacement, you must:
- Contact us within 24 hours of receiving your order
- Provide clear photos of the item and packaging

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### 3. Approval Process

Once your request is reviewed:
- If approved, we will arrange a replacement at no extra cost
- If not approved, the request will be declined

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### 4. Non-Returnable Items

We do not accept returns for:
- Change of mind
- Incorrect selection by the customer
- Items used or damaged after delivery

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### 5. Contact Us

For any issues or support, please contact us:

📧 Info@daralhayat.ae
📱 WhatsApp: 056 666 7704

📍 Sharjah, United Arab Emirates